Your health information is personal, and Superior Air-Ground Ambulance Service, Inc., Superior Air-Ground Ambulance Service of
Indiana, Inc., Superior Air-Ground Ambulance Service of Michigan, Inc., and Superior Air-Ground Ambulance Service of Ohio, Inc., and
Superior Air-Ground Ambulance Service of Wisconsin, Inc., and Superior Air Ambulance Service, Inc. (collectively Superior Ambulance
Service) is committed to protecting it. We are required by law to maintain the privacy of your protected health information (PHI) that
could be used to identify you. The law also requires us to provide you with a copy of this Notice of Privacy Practices (Notice), which
describes our privacy practices and our legal duties with respect to PHI. Under certain circumstances, we may also be required to notify
you following a breach of unsecured PHI.

Treatment. We may use or disclose your PHI in connection with our treatment or transportation of you. For example, we may disclose
your PHI to doctors, nurses, technicians, medical students, or any other health care professional involved in taking care of you. We may
also provide information about you to a hospital or dispatch center via radio, telephone, or other electronic means. We may provide a
hospital or other health care facility with a copy of the medical records created by us in the course of treating or transporting you.
Payment. We may use and disclose your medical information to obtain payment from you, an insurance company or other third parties.
For example, we may provide PHI to your health insurance plan in order to receive payment for our services. We may also contact your
insurance plan to confirm your coverage or to request prior approval for a planned service. We also may disclose your medical information
to your insurer or another health care provider for their payment activities. Lastly, we may provide your PHI to other companies or
individuals that need the information to provide services to us. These other entities, known as “business associates,” are required to maintain
the privacy and security of PHI. For example, we may use an outside collection agency to obtain payment when necessary.
Health care operations. We may use and disclose your PHI for quality assurance activities, licensing, and training programs to ensure
that our personnel meet our standards for care, and to ensure that our personnel follow our established policies and procedures. We may
also use your information for obtaining legal, financial, or accounting services, conducting business planning, processing complaints, and
for the creation of reports that do not individually identify you.
Other uses or disclosures that do not require your authorization. The law permits us to use or disclose your PHI without your
authorization in the following circumstances:
• When required by law, but only to the extent required by law.
• For public health activities, including disclosures to public health authorities authorized by law to collect information for the
purpose of preventing or controlling disease, injury, or disability, for reporting births and deaths, and for the conduct of public
health investigations.
• To a social service or other protective services agency authorized by law to receive reports about victims of abuse, neglect, or
domestic violence. We will make every effort to obtain your permission before releasing this information; however, in some
cases, we may be required or authorized by law to act without your permission.
• For health oversight activities such as government audits
• For judicial and administrative proceedings, in response to a court order, subpoena, discovery request or other lawful process.
• For law enforcement purposes, including disclosures: (i) to comply with laws requiring the reporting of certain types of injuries,
(ii) made pursuant to a court order, warrant, subpoena, grand jury subpoena or other lawful process, (iii) to assist law enforcement
in identifying or locating a suspect, fugitive, material witness or missing person, (iv) about the victim of a crime, if, under the
circumstances, we are unable to obtain your permission, (v) about a death we reasonably believe may be the result of a crime,
(vi) about a crime committed on our premises, or (vii) to notify law enforcement of the commission of a crime, the location of a
victim or to identify the perpetrator of a crime, but only in emergency situations.
• To coroners, medical examiners, and funeral directors.
• To organ procurement organizations.
• For approved medical research projects.
• To avert a serious threat to health or safety.
• To correctional institutions or law enforcement officials that have custody of the patient/inmate.
• For military and veterans’ activities, national security, and other specialized government functions.
• To comply with laws relating to workers’ compensation or similar programs.

Unless you object, we may provide relevant portions of your PHI to a family member, friend, or other person that you indicate is involved
in making decisions about your health care, or in paying for your health care. We may use or disclose PHI to notify your family members,
friends, or personal representative about your condition. In an emergency or when you are not capable of agreeing or objecting to these
disclosures, we will disclose your PHI only to the extent we reasonably believe such disclosure to be in your best interest, and we will tell
you about such disclosure after the emergency has passed and give you the opportunity to object to future disclosures to family, friends, or
personal representatives. Unless you object, we may also disclose your PHI to persons involved in providing disaster relief, for example,
the American Red Cross.

Any other use or disclosure of PHI, other than those listed above, will only be made with your written authorization. The law also requires
your written authorization before we may use or disclose: (i) psychotherapy notes, other than for the purpose of carrying out our treatment,
payment or health care operations purposes, (ii) any PHI for our marketing purposes or (iii) any PHI as part of a sale of PHI. You may
request to revoke a previous written authorization in writing at any time by sending the request to the Privacy Officer.

You have the following rights with respect to your PHI:
• The right to request restrictions on the use and disclosure of your PHI. To exercise this right, you must submit a written request
to our Privacy Officer. We are not required to agree to your request; however, if we do agree, we will put our agreement in
writing, and will abide by that agreement except to the extent the use or disclosure of such PHI is necessary to provide you
treatment in an emergency. Further, if we agree to the restriction, we will immediately stop any further uses or disclosures of
your PHI for the purposes set out in the written authorizations to the extent we have not already acted in reliance on your
authorization; however, we will be unable to retract any disclosures previously made with your permission. We will always
comply with a request to restrict disclosures to a health plan for payment or health care operations purposes (that is not otherwise
required by law), when the information relates to service that has already been paid in full by someone other than the health
• The right to request to receive your PHI in a specific location (for example, at your work address rather than your home) or in
a specific manner (for example, by email rather than regular mail). We will comply with all reasonable requests. Any such
request should be made in writing to our Privacy Officer.
• The right to inspect and copy your PHI, except in limited circumstances. Any such request should be made in writing to our
Privacy Officer. We will respond to your request within 30 days. The law gives us the right to deny your request in certain
instances; in which case, we will notify you in writing of the reasons for the denial and explain your rights with regard to having
the denial reviewed. A reasonable fee may be charged for making copies.
• The right to request that we amend your PHI to the extent you believe it is inaccurate or incomplete. Any such request should
be made in writing to our Privacy Officer and should include the reasons you believe that your information is inaccurate or
incomplete. We will respond to your request within 60 days. We are not required to change your information, but if we do not
agree to change your information, we will notify you of the reasons for our decision and will explain your rights to submit a
written statement of disagreement, to file a complaint, or to request that your requested change be included in any future
disclosures of your PHI. If we agree to a change, we will ask you who else you would like us to notify of the change.
• The right to receive an accounting of any disclosures of your PHI made within the 6 years immediately preceding your request.
We are not required to provide you an accounting of disclosures: (i) made for our treatment, payment, or health care operations
purposes, (ii) made directly to you, your family, or friends, (iii) made for national security purposes, to law enforcement or
certain other governmental purposes. We are also not required to provide an accounting of disclosures made prior to April 14,
2003. If you request more than one accounting within a 12-month period, we may charge you a reasonable fee for each additional
• The right to receive a paper copy of this Notice.

The law may require us to notify you in the event of an unauthorized use or disclosure of your unsecured PHI. To the extent we are required
to notify you, we must do so no later than 60 days following our discovery of such unauthorized use or disclosure. This notification will
be made by first class mail or email (if you have indicated a preference to be notified by email), and must contain the following information:
• A description of the unauthorized use or disclosure, including the date of the unauthorized use or disclosure and the date of its
discovery, if known.
• A description of the type of unsecured PHI that was used or disclosed.
• A description of the steps you should take to protect yourself from potential harm resulting from the unauthorized use or
• A brief description of what we are doing to investigate the breach, to protect against future breaches, and to mitigate the harm
to you.
• A way to contact us to ask questions or obtain additional information.

Superior Ambulance Service is required to comply with the terms of this Notice as currently in effect. We reserve the right to change or
amend our privacy practices at any time in the future, and to make any changes applicable to PHI already in our possession. This Notice
will be revised to reflect any changes in our privacy practices. You may obtain a copy of our revised Notice by contacting our Privacy
Officer. We will also make any revised Notice available on our website at

If you should have questions or comments about our privacy practices, or if you would like to obtain additional information regarding
your privacy rights, please contact our Privacy Officer at:
Superior Ambulance Service, Inc.
Attn: Privacy Officer
395 W. Lake St.
Elmhurst, IL 60126
[email protected]

If you believe that your privacy rights have been violated, you may file a complaint with Superior Ambulance Service, Inc. or with the
Secretary of the Department of Health and Human Services (DHHS). To file a complaint with us, please put your complaint in writing
and mail it or email it to the following address:

Superior Ambulance Service
Attn: Privacy Officer
395 W. Lake St.
Elmhurst, IL 60126
[email protected]
To file a complaint with the DHHS, you must put your complaint in writing and mail it to:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201.
You will not be retaliated against or denied any health services if you elect to file a complaint.
Effective Date: April 2003
Revision Date: November 2023

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