Norcomm was established in 1994 as Illinois’ first private 911 call center serving police, fire, and emergency medical dispatch for villages and fire protection districts. Norcomm is proud of both its leadership in entering the industry as well as its leadership in providing the highest quality of emergency support services.
The current Norcomm 9-1-1 Center was constructed in 2005 in concert with the Leyden Fire Protection District at its new fire station. The dispatch center is located completely below ground, protected at all times from outside access by an elaborate series of physical barriers and security systems.
The Center has several operator positions. Norcomm provides state-of-the-art equipment and facilities designed to receive emergency 9-1-1 calls. When calls are received, Norcomm then dispatches first responders to the emergency and provides ongoing logistical support to responding personnel. Norcomm purchased all new equipment for the operation of the Center, with careful consideration given to future growth. The new equipment purchased for this center includes modern ergonomic dispatch consoles, radio systems, digital voice logging recorders, and other essential alarm monitoring and dispatch equipment. The consolidation of emergency communications services is cost-effective, providing the opportunity for communities to utilize new equipment and software applications which they may not be able to afford individually. Norcomm can function as either a primary or secondary Public Safety Answering Point (PSAP) for receiving trunk-to- trunk transfers of 9-1-1 calls. Alarms can also be received via direct tie lines from police or other public safety agencies. Norcomm is capable of receiving fire alarms transmitted via either wireless or direct connect systems. Modern computer-aided dispatch applications, redundant communication and power and support systems ensure uninterrupted 9-1-1 call-taking and dispatch service. Norcomm's 9-1-1 call center incorporates the blue light crime camera technology monitoring system, which aids local communities in crime prevention, detection and response.